Jon Anton

JA

17 featured booksJon Anton

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OL406023A

Featured books

Representative editions for works actually authored by this person.

CC
Image source: Open Library
Call Center Benchmarking
Call Center Benchmarking | 2005
Representative edition for this work grouping in the active catalog.
cover
CC
Image source: Open Library
Call Center Performance Enhancement and Simulation
Call Center Performance Enhancement and Simulation | 2005
Representative edition for this work grouping in the active catalog.
cover
CC
Image source: Open Library
Contact center management "by the numbers"
Contact Center Management "By the Numbers" | 2005
Representative edition for this work grouping in the active catalog.
cover
MW
Image source: Open Library
Managing web-based customer experiences
Managing Web-Based Customer Experiences | 2003
Representative edition for this work grouping in the active catalog.
cover
CS
Image source: Open Library
Customer Service at a Crossroads
Customer Service at a Crossroads | 2003
Representative edition for this work grouping in the active catalog.
cover
FC
Image source: Open Library
From Cost to Profit Center
From Cost to Profit Center | 2003
Representative edition for this work grouping in the active catalog.
cover
EC
Image source: Open Library
E-Business Customer Service
e-Business Customer Service | 2002
Representative edition for this work grouping in the active catalog.
cover
MA
Image source: Open Library
Minimizing Agent Turnover
Minimizing Agent Turnover | 2002
Representative edition for this work grouping in the active catalog.
cover
2
Image source: Open Library
20 : 20 CRM
20 | 2002
Representative edition for this work grouping in the active catalog.
cover
CR
Image source: Open Library
Customer relationship management
Customer Relationship Management | 2001
Representative edition for this work grouping in the active catalog.
cover
CC
Image source: Open Library
Call center performance enhancement using simulation and modeling
Call center performance enhancement using simulation and modeling | 1999
Representative edition for this work grouping in the active catalog.
cover
IC
Image source: Open Library
Inbound Customer Call Center Design
Inbound Customer Callcenter Design | 1998
Representative edition for this work grouping in the active catalog.
cover
CC
Image source: Open Library
Callcenter Management
Call Center Management | 1997
Representative edition for this work grouping in the active catalog.
cover
LT
Image source: Open Library
Listening to the voice of the customer
Listening to the voice of the customer | 1997
Representative edition for this work grouping in the active catalog.
cover
CR
Image source: Open Library
Customer relationship management
Customer relationship management | 1996
Representative edition for this work grouping in the active catalog.
cover
CR
Image source: Open Library
Customer response and information systems
Customer Response and Information System | 1991
Representative edition for this work grouping in the active catalog.
cover
Call Center Metrics That MatterJon Anton
CC
Call Center Metrics That Matter
Call Center Metrics That Matter | 2000
Representative edition for this work grouping in the active catalog.
no cover

Works in catalog

Quick navigation into the work-level grouping pages behind the featured books.

Call Center Benchmarking
Representative edition published 2005
Open Work
Call Center Performance Enhancement and Simulation
Representative edition published 2005
Open Work
Contact center management "by the numbers"
Representative edition published 2005
Open Work
Managing web-based customer experiences
Representative edition published 2003
Open Work
Customer Service at a Crossroads
Representative edition published 2003
Open Work
From Cost to Profit Center
Representative edition published 2003
Open Work
E-Business Customer Service
Representative edition published 2002
Open Work
Minimizing Agent Turnover
Representative edition published 2002
Open Work
20 : 20 CRM
Representative edition published 2002
Open Work
Customer relationship management
Representative edition published 2001
Open Work
Call center performance enhancement using simulation and modeling
Representative edition published 1999
Open Work
Inbound Customer Call Center Design
Representative edition published 1998
Open Work
Callcenter Management
Representative edition published 1997
Open Work
Listening to the voice of the customer
Representative edition published 1997
Open Work
Customer relationship management
Representative edition published 1996
Open Work
Customer response and information systems
Representative edition published 1991
Open Work
Call Center Metrics That Matter
Representative edition published 2000
Open Work

Jon Anton

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Featured books

Works in catalog