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Roy C. Lilley
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
| Edition | Rev. 1st ed. |
|---|---|
| Publisher | Kogan Page |
| Search language | english |
| ISBN_13 | 978-0-749-45660-3 primary |
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