This book is based on the premise that effective communication takes place when others respond appropriately and all derive mutual satisfaction. The book is written from a perceptual perspective; that is, with a constant awareness of the interwoven nature of the relationship between the processes of communication and perception. Just as it is our perceptions of others that determine what and how we communicate with them, so too, it is their image of us that determines the success of the interaction as well as the potential for mutual growth.

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