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H. J. Harringon, Dwayne D. Mathers
CD-ROM includes: Multimedia overview of book, including case studies -- High tech enablers examples -- Sample forms that support the quality management system -- Free workdraw process mapping software -- Web support database.
| Publisher | McGraw-Hill |
|---|---|
| Pages | 359 |
| Search language | english |
| ISBN_10 | 0-070-26777-4 primary |
| ISBN_13 | 978-0-070-26777-0 primary |
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