Max De Pree looks at the tough challenge leaders face today. Artful leaders must master two profound and difficult concepts which business has never dared acknowledge but which an art like jazz has perfected: voice and touch. "A leader's voice is the expression of one's beliefs. A leader's touch demonstrates competence and resolve." The connection of voice and touch- reaching out spontaneously, joyously, to others- is the key to good leadership, as it is the key to inspire jazz.

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