"If there is one sentence that describes what this book teaches, it is this: To be successful as a business analyst, you must make it a habit to attentively analyze interpersonal dynamics, leverage your knowledge about repeat behavior patterns, and be deliberate in your response to each unique situation" -- page 4 of cover. Book Organization: Chapter 1 discusses the management of interpersonal dynamics within your relationships and how to leverage knowledge about repeat behavior patterns to increase your success as a business analyst. Chapter 2 offers core soft-skill tips important for every business analyst to master. Chapters 3 to 10 provide a discussion of some common interpersonal challenges in business analysis and how to respond to them. Chapter 11 offers the Business Analysis Challenge Response Framework to provide a structure for responding to a particular challenge. Chapter 12 recaps key messages from the book. The appendix takes the list of common challenges from chapter 1 and offers possible root causes, potential new truths, and possible response strategies to achieve the new truth. -- Distributor's website.

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