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Mohamed Zairi
This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness.
| Publisher | Springer Netherlands |
|---|---|
| Pages | 310 |
| Format | [electronic resource] / |
| Search language | english |
| ISBN_10 | 9-401-04568-2 primary |
| ISBN_10 | 9-401-11302-5 primary |
| ISBN_13 | 978-9-401-04568-1 primary |
| ISBN_13 | 978-9-401-11302-1 primary |
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