Improved performance ... reduced risk ... increased profitability - just some of the proven benefits of quality management. Now, for the first time, a leading expert on quality management and control in building design and construction shows you how to adapt the methodologies of TQM and ISO 9000 for an architectural practice. Written in a conversational style and filled with graphic illustrations, the book details how to evaluate your needs and design and implement a quality system for your own practice. The author demystifies TQM and ISO 9000 theories and offers practical methods on how to use them daily to make your projects better. This practical guide is packed with indispensable tips, advice, and instructions to take maximum advantage of quality management. You get handy diagnostic and self-audit techniques to help you evaluate your TQM needs; step-by-step guidance in how to design, structure, and implement the right system - including how to adapt it to your changing needs; hot tips and useful ideas from around the world, including successful implementation strategies; and easy-to-understand explanations of key management tools such as partnering, design reviews, and construction document control.

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