"Presents a practical 'how-to' manual for MFIs to develop the capacity to become licensed to intermediate deposits from the public. The authors provide guidelines for regulators to license and supervise microfinance providers and for transforming MFIs to meet the demands of two major new stakeholders - regulators and shareholders. Transforming microfinance institutions outlines how to manage the transformation process and address major strategic issues including competitive positioning, business planning, accessing capital and shareholders, and changing legal form, as well as operational issues including 'transforming' the MFI's human resources, financial management, MIS, internal controls, and branch operations"--P. [4] of cover.