"Professional service firms (PSFs) are facing a more competitive global landscape as well as escalating expectations from clients, associates, and partners. When the challenges were less complex, the traditional producer-manager model served these firms well. But today's realities call for a new definition of leadership in professional services." "When Professionals Have to Lead: A New Model for High Performance offers an integrated model of leadership that authors Tom DeLong, Jack Gabarro, and Rob Lees believe is an absolute necessity for PSFs to remain successful." "A new resource, this book challenges established notions of how leaders in professional service firms can best steer their organizations to enduring success."--BOOK JACKET.