"America's small-talk expert," Don Gabor, can help anyone who has ever struggled for the right words to assert themselves and get what they want-from a better deal at work to a better table at a restaurant. Words that Win shows readers how to "let someone else have your way" with such smart, specific techniques as:€5 secrets to sharpen one's speaking style€20 methods to be more charismatic€5 rules to win an argument-and 8 mistakes to avoid€10 polite ways to say "no"€7 strategies to strengthen relationships€9 tips for getting better serviceIncluded are practical tips on how to:€Impress the boss and advance your career€Get along with difficult co-workers and clients€Close more sales and make more money€Return an unsatisfactory product or restaurant meal€Ask for a date and know what to talk about€Get to know neighbors and make friends€Build better business, social, and personal relationshipsNow anyone can send the right message-by using Words that Win.