"The authors of this new book make clear that business conversations can be seen as social experiences. Well illustrated with case studies to demonstrate the practical value of conversational learning in variously diverse organizational settings, the authors provide the guidance we need. They shift the emphasis from the more common prescriptive techniques that are essentially insensitive to different contexts, attitudes, and beliefs, and instead elaborate a theory of learning that is more social and interactive. When done, we get a new source of explanatory theory to validate a pragmatic way to help organizations get people talking to each other - and by doing so advance the well-being not only of their organizations, but, equally important, the well-being of themselves in them."--BOOK JACKET.