"An important step that is often missed in an improvement plan is communicating why Continuous Improvement methodologies are being used and how to sustain the improvements. This book shows how to be an effective change agent using tools that make sense while being competitive in the business market. The proper tools, communication, and management make the methodologies of Lean Six Sigma work. This book also includes a Continuous Improvement Toolkit that is an easy reference for what tool to use and when and how to effectively teach the tools to employees who are not necessarily engineers"--