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human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives

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Customer servicehuman capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives
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United States. General Accounting Office1 editions

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  • United States. General Accounting Office

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