"Interviewing: Principles and Practices, the most widely used text for the interviewing course, offers comprehensive coverage of a wide range of interviews, as well as the most thorough treatment of the basics of interviewing (including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing). Relevant theory is carefully integrated as a foundation for the practical aspects of interviewing - for both the interviewer and the interviewee. The eleventh edition continues to reflect the growing sophistication with which interviewing is being approached. It also reflects the ever-expanding body of research on all types of interview settings, recent interpersonal communication theory, and the effect of equal opportunity laws on interviewing practices."--BOOK JACKET.