Learning is not easy (especially when others make it so hard) --An introduction to some 'familiar terms' --The human learner --Getting learners to learn -- Adult learning principles --A five-step for creating terrific training sessions -- Getting learners to remember --Training approaches and a cornucopia of learning actitivities --Testing or examining - what's the difference? --Training and technology -- Learning with technology - making it work --Hit or myth - what's the truth?