"Subversive Citizens presents a highly original examination of how official policy objectives can be 'subverted' through the actions of staff and users. It examines the role of public policy in the creation of 'good citizenship' and how theories of 'power' and 'agency' are useful in analysing the engagement between public policies (and those employed to deliver them) and the citizens at whom they are targeted." "The idea of subversive citizenship is explored through theoretical and empirical analyses by a range of prominent social researchers and will be of interest to students of social policy, sociology, criminology, politics and related disciplines, as well as policy makers involved in public services."--BOOK JACKET.