Public Sector Performance brings together, in a single volume, the classic, enduring principles and processes that have defined the field of public sector performance as written in the words of leading practitioners and scholars. Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.