"Based on two simple but essential components, closure and commitment, the Trust Model eliminates uncertainty about who is going to do what and when and puts an end to promises that are made to be broken. When people understand what's required of them and can count on others to keep their commitments, they become open to other trust model principles." "Built on Trust reminds leaders that everyone has a passionate desire to contribute and a natural inclination to give. Built on Trust helps you set an emotional direction for your organization that creates "win-win" experiences consistently for your employees, customers, and shareholders."--Jacket.