Of the millions of words written about September 11, 2001, most were told from the outside looking in. "New York Times" reporters Dwyer and Flynn have taken the opposite and far more revealing-approach, capturing the little-known stories of the nearly 12,000 ordinary people who took extraordinary steps to save themselves and others. They tell the dramatic and moving account of the struggle for life inside the World Trade Center on the morning of September 11, when every minute counted. At 8:46 AM on September 11, 2001, 14,000 people were inside the twin towers -- reading e-mails, making trades, eating croissants at Windows on the World. Over the next 102 minutes, each would become part of a drama for the ages, one witnessed only by the people who lived it -- until now. New York Times reporters Jim Dwyer and Kevin Flynn rely on hundreds of interviews; thousands of pages of oral histories; and phone, e-mail, and emergency radio transcripts. They cross a bridge of voices to go inside the infernos, seeing cataclysm and heroism, one person at a time, to tell the affecting, authoritative saga of the men and women -- the 12,000 who escaped and the 2,749 who perished -- who made 102 minutes count as never before.