This volume contains the full papers presented at HCI 2002, the 16th annual conference of the British HCI Group. The idea of making systems memorable is one of the ways in which they can be made easier to operate but in making systems memorable it is easy to make them obtrusive. The conference aims to look at the questions of memorability and invisibility. Can systems be both memorable and invisible? Or are memorable systems far from invisible? Is an invisible and memorable system possible? And if so, what might it consist of? Do systems become memorable and invisible with familiarity even if they are initially quite difficult to use? The papers presented in this volume cover all the main areas of HCI research, but also focus on the theme of designing systems that are memorable, yet invisible, including: Interactive system design.- Interaction tools and techniques.- Users with special needs.- Virtual reality and multimedia.- Mobile interaction.- Social and cultural issues.- Psychology of programming and general computer interaction.