This work examines how recent advances in information and communication technologies intersect with social service practices. Drawing on examples from health, education, and public administration, it explores the ways digital tools reshape service delivery, data management, and client interaction. The author discusses both the opportunities presented by new platforms and the challenges of implementation, such as privacy concerns and the need for staff training. Intended for students and professionals in the social sector, the book provides a concise overview of the technological landscape as it stood in the early 2000s, offering insights that remain relevant for anyone interested in the evolving relationship between technology and public service.