"The concept of telematics refers to the integration of computer, telecommunication and information technologies. It alludes to the opportunities presented by the technical means to communicate and transfer data over large distances by 'intelligent equipment'. Teleshopping, teleconferencing, teleworking and telebanking are but a few examples of a development which influences both public and private environments. Households and workplaces are likely to be thoroughly changed by telematics. This publication emphasises the application of telematics in working environments. The central questions of the book are: How will the present and future development of telematics effect the nature and organisation of work, and under which conditions will this development be optimal? From the various contributions it is clear that telematics is not a single direct cause or determinant of particular changes in work and organisation. The development and application of telematics depend on decision making of actors at a political scene both outside and inside the work organisations. The effects of the use of these applications appear to be co-determined by many other factors. In fact, the technology interacts with political, economic, and social factors in a complex process that shapes new organisational forms and work relationships."--BOOK JACKET.