"This revised edition of a bestselling resource shows how training departments, OD, and HR professionals can apply the principles of follow-through management within their organizations. Incorporating new research on learning and learning transfer, along with new case studies, interviews, and tools, the Second Edition shares guidelines, proven in practice by many Fortune 500 companies, on how to design comprehensive learning experiences in leadership and management, sales, quality, performance improvement, and professional certification. Readers get not only the theories and principles underlying the approach, but also the practical methods, tools, and roadmaps for bridging the "knowing-doing" gap"--