"With this book, we cover the following: using a writing process to craft quality documents; creating effective letters for your readers; writing emails that work; editing documents to improve accuracy and clarity. You'll learn how to apply a five-step writing process--plan, organize, write, edit and review--that will not only help you improve your writing skills and the quality of your workplace documents, but decrease the amount of time you spend on writing task, so you can focus on other important aspects of your job."--