From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide to total quality management. Featured topics include an introduction to total quality; the evolution of total quality; the impact of awards on total quality management; and re-engineering, Six Sigma, and other extensions of total quality management. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.