"This book will assist nurses to acquire a more a critical view of their use of language in professional practice. The authors use their unique blend of experience to synthesise theoretical studies and critical analysis of a wide range of examples of good and bad use of language, in order to guide nurses towards models of good practice. Full consideration is given to the changing nature of the health-care environment, and to the need to address ethical, legal, and professional issues beyond the fundamentals of patient-nurse interactions."--BOOK JACKET.