<blockquote>How do you figure what to do in a job? How do you get it done? How should you deal with demanding bosses? How can you motivate subordinates? What should you do to get along with colleagues, powerful interest groups, and the media? What makes an influential memo? A successful meeting? Using a compass as his operating metaphor - your boss is north of you, your staff is south, colleagues are east, and so on - Richard Haass provides clear, practical guidelines for setting goals and translating goals into results. The result is a lively, useful book for the tens of millions of Americans working in government at the local, state and federal level, in unruly organizations of every sort, and for students of both public administration and business. </blockquote> from blurb of second edition