"This book covers the downside of old thoughtware and the upside of new thoughtware. It sets out the principles on which thoughtware operates, describes its application at every level of work, and exemplifies its impact with real-life examples and case reports. One of the unique aspects of this book is the magnitude of results companies have achieved. Kirby covers more than twenty years of successful implementation of new thoughtware practices across North America, Europe, Asia, and Australia. The documented results make this book a compelling and inspiring must-read. "-- "This book covers the downside of old thoughtware and the upside of new thoughtware. It sets out the principles on which thoughtware operates, describes its application at every level of work, and exemplifies its impact with real-life examples and case reports. One of the unique aspects of this book is the magnitude of results companies have achieved. Kirby covers more than twenty years of successful implementation of new thoughtware practices across North America, Europe, Asia, and Australia. The documented results make this book a compelling and inspiring must-read"--