Quality management in service organizations

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Quality management in service organizations

International Service Quality AssociationEvert GummessonFirst published 19932 editions

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First publish date 19932 credited authorsSearch language english

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International Service Quality Association
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Evert Gummesson
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Quality management in service o...Evert Gummesson, International Service Quality Association
QM
Quality management in service organizations
Evert Gummesson, International Service Quality Association | ISQA | 1993
Quality management in service o...Evert Gummesson
QM
Quality management in service organizations
Evert Gummesson | International Service Quality Association, in co-operation with the Service Research Center, University of Karlstad, Stockholm University and the Business Research Institute, St.John's University, New York | 1993