"Conflict is normal; it can either cause division or growth. Situational Mediation will teach you the best ways to resolve personal and business conflicts. By reading this book you will learn how to use the best features of evaluative, collaborative, transformative, and humanistic mediation to work through issues quickly, inexpensively, and with the least possible stress. Using extensive examples and detailed commentary, Oliver Ross shows you the process he uses to reach agreements in a wide variety of mediations. He offers a sensible, real-life approach for resolving disputes and teaches you effective methods of conflict resolution that you can use to lead participants to settlement while fostering opportunities for growth and transformation. Book jacket."--Jacket.