Through the virtual reality of computer simulations and role-playing scenarios, Virtual Learning shows you how to radically rethink your company's entire training process. Its proven steps and strategies will demonstrate how you can excite your employees, make them want to learn more about your business, improve your customer service dramatically, and decrease training costs as you increase productivity!. For well-known educator and author Roger Schank, these methods are more than just theory. Schank packs Virtual Learning with actual case histories and examples, including in-depth coverage of the Business Practices Course he developed for Andersen Consulting. After working with Schank, Arthur Andersen, the world's largest consulting firm and the first to implement virtual learning, reported that dramatic improvements resulted from their training programs and other companies have asked to purchase their training systems.