"Winning the Knowledge Transfer Race shows managers how to leverage intellectual capital knowledge to achieve extraordinary results and win against fierce competition. Michael English and William Baker, pioneers and practitioners in the development and application of benchmarking and best practices, provide the solutions and practical steps for managing intellectual capital at the highest level and incorporating it into your company's best practices. This book examines how intellectual capital shapes markets and delivers products and services. You'll see how to apply a knowledge transfer strategy into your department and organization."--BOOK JACKET.