Usability: Gaining a Competitive Edge presents contributions from practitioners and researchers from many countries. Starting with an introduction of the problems that industry faces today and suggested usability solutions to these problems, the book explores the following technical areas: -User-Centred Design Process; -Usability of Mobile Systems; -User Requirements Analysis; -Usability Evaluation; -Tools; -Web Usability; -Frameworks for Usability. Usability: Gaining a Competitive Edge contains the edited proceedings of Stream 9 of the 17th World Computer Congress, which was sponsored by the International Federation for Information Processing (IFIP) and held in Montréal, Québec, Canada in August 2002.