Provides proven, hands-on, practical applications of both classic and current management principles in the health care setting. Demonstrates strategies, techniques, and tools to build or reinforce management skills and meet the never-ending challenges that one may face daily as a health care supervisor. Each chapter still begins with a "Situation," a case study to consider while reading the chapter, and ends with a single case or exercise. With this revision, chapter review questions have been added to encourage consideration of some of the points made in the chapter.