"Measuring Team Performance walks readers through a step-by-step methodology that aligns teams with customer needs and organizational strategy - a critical alignment if teams are to contribute to the bottom line. It shows readers how to pinpoint a team's most important performance factors and develop measures that will accurately assess them. It shows how to construct a composite score and create computerized feedback reports. It details how team measures can be used to solve business problems. And it explains how you can link incentives to the system that will keep it running smoothly." "Case studies throughout - including examples of a team at Eastman Chemical Company and the Hi-Rockers, an average team which became "the best of the best" at Xerox - illustrate lessons learned by hundreds of teams in dozens of organizations that have successfully measured team performance."--BOOK JACKET.