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Emily Yellin
An assessment of the reasons for poor-quality call-center customer service. Evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates.
| Publisher | Free Press |
|---|---|
| Pages | 291 |
| Search language | english |
| ISBN_10 | 1-416-54689-8 primary |
| ISBN_13 | 978-1-416-54689-4 primary |
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