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Your call is (not that) important to us

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Cover for Your call is (not that) important to us
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Emily Yellin1 editions

An assessment of the reasons for poor-quality call-center customer service. Evaluates such topics as endless pre-recorded menus, representatives who do not speak the same language as their customers, and the current efforts of consumer advocates.

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1 credited authorSearch language english

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  • Emily Yellin

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