Improving Your Measurement of Customer Satisfaction

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Improving Your Measurement of Customer Satisfaction

Terry G. Vavra

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Improving Your Measurement of Customer SatisfactionTerry G. Vavra

Terry G. VavraPublished 20011 title views

Details gaining access to a customer base, assessing performance via survey design and data collection, analytical and graphing tools for reporting, and linking satisfaction to business objectives.

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Publisher	Quality Press
Search language	english
ISBN_13	978-0-873-89830-0 primary

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Improving your measurement of customer satisfaction
Terry G. Vavra | ASQ Quality Press | 1997
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